Warranty upto 6 months
Coverage includes :
* Frame Discoloration/ color fade
* Frame coating peel off.
The warranty period for lens is one year from the date of delivery. This applies to both online and in-store purchases.
To claim a warranty for non-visiMate products like please reach out to the nearest visiMate store.
Policy exclusions
* Frame breakages including temples, hinges, nose bridge etc.
* Lens breakages/ cracks/ chipping off/ thickness.
* Scratches on lens or frame.
* Any fitment or size related issues (covered only within 14 days under No question asked policy).
* Change in eye powers (covered only within 14 days under No question asked policy).
* Misprinting of brand LOGO
* Any other wear and tear.
* Contact Lenses are not covered under warranty.
* Clip on falling off.
* Temple sleeves falling out.
Issues which are repairable and hence excluded from warranty. These issues are attended to real time, at all visiMate stores pan India (free of cost)
* Frame screw loose/ missing
* Misalignment
* Lens popping out/ falling out of frame
* Nose pad replacement/ fallen out
* Loose fitment
How to claim warranty
* Customers are required to submit 3-4 clear pictures of the product along with their order Id and contact details.
* The team will review the claim and revert within 24 to 48 working hours.
* Complete warranty claim process involves validation of defects through the expert team and hence the complete process
could take 5-7 working days. Updates and status/ clarification on your claim shall be sent on email.
* For issues which are repairable, customers are required to visit visimate.in website and claim repair services Free Of
Cost.These types of issues are not covered in warranty.
* As your eyeglasses are a product of daily usage, kindly follow the cleaning and maintenance protocol such as –
* Never keep glasses lens down.
* Always use case for storage.
* Always use selvet for cleaning.
* Use lens cleaner and not any other liquid.
Other terms and conditions
* Above policy is applicable for all products including eyeglasses, sunglasses and contact lenses. Products such as lens
cleaner, cases etc are not covered under warranty.
* Warranty period starts from the date of product delivery.
* Warranty for an exchange order is limited to the period of master order only and will not get refreshed.
* In case the same frame or lens package is not available, the company shall not be responsible. If a different frame or lens
package is selected with a higher cost, the difference amount will not be borne by the company. Similarly, if the exchange
order cost is lower than the master order, the balance amount will not be refunded in any condition and in any form.
* Refund request shall not be entertained in any scenario during warranty period.
* Store credits will not be allotted in lieu of exchange. The customer can only place an exchange order.
* Please reach out to us at website – visiMate.in
